Villain Madness LLC Refund Policy
Thank you for shopping with Villain Madness LLC. We value your business and strive to provide you with the best products and services. Please read this Refund Policy carefully before making a purchase. By purchasing products from Villain Madness LLC, you agree to the terms outlined in this policy.
PREORDER POLICY FOR MOCHA / VALENTINES DAY MOHAIR CARDIGANS
Thank you for your interest in our MOCHA MOHAIR CARDIGAN We're excited to offer this exclusive item to our customers. Please note the following policies regarding preordering and shipping:
1. Preorder Details: The MOCHA MOHAIR CARDIGAN is available for preorder. Due to the customized nature of this product, please anticipate a production time of 3-4 weeks before shipping.
2. Production Commencement: Production for all preordered MOCHA MOHAIR CARDIGANS will begin on December 26th, 2024. This date marks the initiation of the manufacturing process, ensuring that your cardigan is crafted with precision and care.
3. Communication and Updates: We understand the anticipation of receiving your order, and we strive to keep you informed throughout the production and shipping process. For regular updates and behind-the-scenes glimpses of our production, please follow us on Instagram @VillainMadness. We'll provide frequent updates to keep you in the loop.
Thank you for your understanding and support as we work to deliver a high-quality product. If you have any questions or concerns, feel free to reach out to our customer support team at VillainMadnessApparel@Gmail.com. We appreciate your patience and look forward to delivering your MOCHA MOHAIR CARDIGANS to you soon!
All Sales Are Final
At Villain Madness LLC, we are committed to offering high-quality products and ensuring customer satisfaction. However, please note that all sales are final. We do not offer refunds on any purchases unless the product is damaged or defective upon arrival. We inspect our products thoroughly before shipping to minimize the chances of receiving damaged or defective items.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at VillainMadnessapparel@
Returned Packages
If a package is returned to us by the shipping carrier due to an incorrect address or other delivery issues, we will assume that you no longer want or need the package. After 14 days from the date the package is returned to us, if you have not contacted us via email at VillainMadnessapparel@
Exchanges and Store Credit
While we do not offer refunds, we understand that occasionally sizing issues may arise. If you need a different size for a clothing item you purchased, you may request an exchange, subject to availability. Additionally, we offer store credit that you can use towards your next purchase. To initiate an exchange or request store credit, please contact us at VillainMadnessapparel@
Please note that any items being exchanged must be unworn, unwashed, and in their original condition with all tags attached.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact us at VillainMadnessapparel@
Changes to this Policy
Villain Madness LLC reserves the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting on our website. It is your responsibility to review this policy periodically for updates.
PREORDER PROCESS
If an item is labeled in the description as a PREORDER, all orders placed on this item must have checked our terms and conditions box before they place their PREORDER on that particular item. Customers will not be able to complete their purchase until they have selected this box, and ALL customers are responsible for reading the terms and conditions for the PREORDER before they check the box to complete their purchase. Details on shipping times will be listed vividly in detail in each customer's order confirmation via email. After purchasing a PREORDERED item, you are now fully committed to abiding by the duration of the PREORDER duration and will have to wait the duration of the process to have your item delivered. For updates on your PREORDER, we suggest you follow our INSTAGRAM @VillainMadness, where we will post updates every few days on the progress of your PREORDER. All emails about order progress will not be answered until the bulk order for that desired product is completed and being shipped to each of the customers. Thank you.
By making a purchase with Villain Madness LLC, you acknowledge and agree to the terms outlined in this Refund Policy.
Thank you for choosing Villain Madness LLC for your shopping needs.
Sincerely,
Villain Madness Management
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™